Returns & Refunds

Eligibility

• You have 30 days from the date of delivery to request a return.
• Items must be unused, in their original packaging, and in the same condition you received them.
• Proof of purchase (order confirmation email) is required.

How to Request a Return

1. Contact us at support@thenerdexchange.co.uk with your order number and reason for the return.
2. We'll provide you with return instructions and, where applicable, a return shipping label.
3. Pack the item securely and send it back to us.
4. Once we receive and inspect the item, we'll process your refund.

Refunds

• Refunds are issued to the original payment method within 3-5 business days of us receiving the return.
• You will receive an email confirmation once your refund has been processed.
• Original shipping costs are non-refundable unless the return is due to our error.

Damaged or Faulty Items

If your item arrives damaged or faulty, please contact us within 48 hours of delivery with your order number and a photo of the issue. We'll arrange a replacement or full refund, including any shipping costs.

Non-Returnable Items

• Opened trading card booster packs or sealed product that has been opened.
• Custom or personalised items.
• Items marked as final sale.